Help Center

We have warehouses in China and California, and orders will be shipped based on inventory availability. Orders placed before 12 PM PST are typically processed and handed to the carrier within1-2 business days. You’ll receive a shipping confirmation email with tracking once it’s on its way.

Sometimes carrier tracking can experience brief delays. If your tracking hasn’t updated for more than 5 business days, please contact us at Service@fluxette.comwith your order number. We’ll reach out to the carrier on your behalf to get an update.

Yes, we ship to select countries!At Fluxette, we offer free shipping on all orders. You won't have to pay any shipping fees, and we guarantee that your order will be delivered safely, securely, and quickly.

Our packages use neutral, recyclable packaging, and the shipping labels do not display any product information.

Once your order ships, you’ll receive a shipping confirmation email containing alive tracking link. You can also log into your account on our website to view the latest tracking status.

We’re sorry to hear that. Forlost packages, please wait until the carrier’s estimated delivery date has passed, then contact us. Fordamaged items, please contact us within48 hoursof delivery with photos. We will promptly file a claim with the carrier and arrange for a replacement or refund.

We will process and ship your order within 1-2 business days after you place your order, and the package will be delivered within 7-12 business days.

We support returns and refunds; details can be found at [Return Policy] If you have any other needs, please contact us.

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) processed securely via Stripe, as well as PayPaland Shop Pay for a fast checkout.

Yes, an order confirmation email with your purchase details is sent automatically after checkout. This serves as your receipt. For a formal invoice (e.g., VAT invoice), please contact service@fluxette.com with your order number.

Yes, completely. We useindustry-leading, PCI-compliant payment processors(Stripe/PayPal). Your full card details are never stored on or pass through our servers, ensuring the highest level of security.

Your satisfaction is key. You may return unopened or defective items within 30 days of delivery for a full refund. Please visit our Return Policy page for full details and to initiate a return.

We aim to process orders quickly! If you need to make a change or cancel, please contact us immediately at service@fluxette.com. We can only modify or cancel orders that have not yet entered the packing process.

Please ensure the code is entered correctly, hasn’t expired, and that your cart meets the minimum spend or product requirements for the promotion. If issues persist, contact service@fluxette.com and we’ll be happy to help!

We occasionally offer seasonal promotions. To stay updated, we recommend subscribing to our newsletter and following us on Instagram. We are also developing a loyalty program for our valued customers — stay tuned!

The charge on your statement may appear under our parent company name or payment processor’s name (e.g.,“FLXT”or“STRIPE FLUXETTE”). This is a common security measure and does not affect the legitimacy of the charge.

Completely discreet.Your order ships in a plain, sturdy, outer box with no branding, logos, or hints of the contents. Your privacy is our top priority from our door to yours.

Never.We do not sell, rent, or trade your personal information (email, phone, address) to any third parties for marketing purposes. Data is only shared with essential service providers (like our shipper) strictly to fulfill your order.

The shipping label will list the sender as“FLXT”or a similar neutral name. Your credit card statement will show a charge from“FLUXETTE”or our parent company name. Nothing will indicate the nature of the purchase.

You can manage your email subscription preferences by clicking the “unsubscribe” link at the bottom of any marketing email. To request access to, correction, or deletion of your personal data, please email Service@fluxette.com.

We take data security seriously. Our website usesSSL encryption(the “https” and lock icon) to secure all data transmissions. Payment details are processed throughPCI-DSS compliant payment gateways like Stripe or PayPal. We never store your full credit card information on our servers.

Yes. Your purchase history is confidential and accessible only to you when logged into your password-protected account. Our staff may access order details only for the purpose of providing customer support.

Absolutely. The core material of all Fluxette products is body-safe, medical-grade silicone. It’s hypoallergenic, non-porous, phthalate-free, and easy to clean. We adhere to the highest safety standards in material selection.

Yes! During checkout, select“This is a gift”. We will ship in our standard discreet packaging and will exclude any price receipts or invoices from the package. You can also add a personal gift message.